Frequently Asked Questions

• What payment methods do you support?

  
• We support all major credit cards. As subscriptions are processed using Chargebee and payments are processed using Stripe, you may see these names appear on your credit card statement.

• Can I change my payment method after signing up?

  
• Yes, you can update your payment method at any time. To do so, log in to your Codekeeper account, navigate to the Billing section, and update your payment information. If you need assistance, please contact our customer support team.

• Do you support pay-by-invoice?

  
• Yes, we do. You can simply send us an email at service@codekeeper.co and request that your account be set to pay-by-invoice.

• What pricing plans do you offer? Are there any setup fees for using Codekeeper's escrow services?

  
• You can find information on our pricing plans and setup fees on the page above. If you have any questions that are not answered on this page you can get in touch with us by sending an email to contact@codekeeper.co.

• How does the billing cycle work?

  
• Billing cycles are based on the date you sign up for a plan. Monthly plans will be billed every month on the same date, while annual plans will be billed once a year.

• Are there any additional fees for adding more users to my account?

  
• As long as the users are team members and not escrow counterparties, there are no additional costs involved.

• How secure is my payment information?

  
• We take security very seriously and use industry-standard encryption and security measures to protect your payment information. Your credit card details are never stored on our servers and are securely processed by our payment processor.

Is there a discount for annual billing?



Yes, we offer a discount for customers who choose to pay annually. The discounted rate for each plan can be found on our pricing page. By selecting annual billing, you can enjoy a lower overall cost compared to monthly billing.

Can I get a custom plan if my requirements don't fit any of the listed plans?



We understand that every organization's needs are unique. If your requirements don't fit within our standard pricing plans, please contact our sales team at sales@codekeeper.co to discuss a custom solution tailored to your specific needs.

Are there any fees for depositing or updating source code?



No, there are no fees for depositing or updating source code within the limits specified by your chosen plan. If your needs exceed these limits, please contact our sales team to discuss upgrading your plan or creating a custom solution.

How do I know which pricing plan is right for my organization?



Our pricing plans are designed to accommodate various types and sizes of organizations.

Will I get a VAT invoice?



Yes. If you enter your VAT information during sign-up, you'll receive an invoice specifying the VAT amounts. All listed prices of Codekeeper services do not include VAT.

Can I change my plan after signing up?



You can make changes to your plan at any time. Please note that we do not offer refunds for downgrades. To change your plan, just send us an email with your new requirements; we will validate the necessary configuration and send you a custom offer to ensure you’re only ever paying for what you really need.

Can I get a refund if I cancel after signing up?



No. We do not offer refunds unless there is an extenuating circumstance.

How do I contact you if I have questions before signing up?



We would love to show you around our platform and answer any of your questions. You can schedule a 30-minute demo call with one of our specialists here.

Show more questions + Show less questions -

If you have any other questions or need a custom solution, please feel free to contact our Customer Service team for assistance by sending an email to contact@codekeeper.co.