Frequently Asked Questions

• Do you also support other source code deposit methods?

  
• All accounts include unlimited continuous deposits. We also support SFTP, Dropbox, Google Drive, email, and others. Let us know your needs and we’ll make it work.

• Can you tell me more about how you protect data?

  
• Deposited source code is encrypted in a single process when the deposit is made. The encrypted source code is backed up at different locations around the world. The decryption keys are in our safes, which are inside a bank building. The codes only come out when a release event occurs.

• Can you provide us with a copy of the escrow agreement?

  
• Click here to access our free sample escrow agreement!

• What payment methods do you support?

  
• We support all major credit cards. As subscriptions are processed using Chargebee and payments are processed using Stripe, you may see these names appear on your credit card statement.

• Will I get a VAT invoice?

  
• Yes. If you enter your VAT information during sign-up, you'll receive an invoice specifying the VAT amounts. All listed prices of Codekeeper services do not include VAT.

• When does the escrow process start?

  
• Once you sign up for your Codekeeper plan, you will receive onboarding information via email. This email will also include links to register your repositories and to add counter parties to them. We'll support you through the process to get all your code secured quickly and easily.

• Does Codekeeper have access to the content that's deposited under escrow?

  
• No. To ensure complete security and guarantee full integrity, the deposited materials are encrypted and stored in an automated process.

• Where is the code under escrow stored?

  
• We back up all encrypted escrow content at several undisclosed locations around the world. If you have regional data storage restrictions, we can accommodate them.

In which countries do your operate?



We have offices in the US and in The Netherlands, and we are a trusted partner of great companies from all around the world.

Do you offer data escrow services?



We offer different data escrow setups. Snapshot Upload is included with our Data Escrow Vault, and you can request a quote for Mirror Streaming. We also offer Data Verification, as well as Amazon S3 direct deposit connections at $29 per month.

What types of escrow agreements do you offer and how do they differ?



Agreements for all types of escrow (software licensing escrow, software development escrow, software transaction escrow, and SaaS escrow) follow the same format. For all intents and purposes, they are virtually the same; however, the terms of your agreement can be tailored to meet your specific requirements with regard to your agreement with the licensor or licensee. Our experts ensure each agreement is legally-sound, which helps you save on lawyer fees.

Can I change my plan?



You can make changes to your plan at any time. If for instance, you start on the Developer plan, you can upgrade to the Team plan or Business Plan at any later time. Please note that we do not offer refunds for downgrades. To change your plan, just send us an email with your new requirements; we will validate the necessary configuration and send you a custom offer to ensure you’re only ever paying for what you really need.

How secure is Codekeeper?



Protecting the data you entrust with Codekeeper is our first priority. We use physical, procedural, and technical safeguards to preserve the integrity and security of your information, and we regularly back up your data to prevent loss and aid in recovery. Codekeeper works with partners who implement strict security requirements and protocols to secure your data, such as ISO/IEC 27001 and ISO/IEC 27018. Additionally, we host data in secure SOC2 certified data centers, implement firewalls and access restrictions on our servers to better protect your information, adhere to the strictest data protection laws, proactively monitor the system 24/7, and undergo third-party annual security audits and assessments to ensure our practices adhere to the highest security standards. Learn more about our security practices.

How long has Codekeeper been providing software escrow services? Which companies do you work with?



Codekeeper was founded in 2013 in The Hague, Netherlands. Over the past seven years, we have earned the trust of thousands of great companies from all over the world thanks to our cutting-edge technology and market-leading pricing. Renowned global brands like Intuit, GE, Pepsico, Nestlé, P&G, Daimler, and many others rely on Codekeeper to ensure their mission-critical systems remain unaffected throughout any circumstance. Today, we have a second office in San Francisco, California, and our operations are rapidly growing on a global scale. We have experience with clients in jurisdictions across all regions of the world, including Europe, North America, Asia, and others.

Is there someone I can speak to over the phone?



If you're interested in finding out more about how Codekeeper can help you minimize risk and protect your mission-critical systems with software escrow, we'd love to show you around our platform and answer any of your questions. You can schedule a 30-minute demo call with one of our specialists here. If you're an existing client, we are required to communicate with you exclusively in writing for compliance reasons; please email us at any time and we will assist you promptly.

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