Frequently Asked Questions

• Do you also support other source code deposit methods?

  
• Yes, we also support SFTP, Dropbox, Google Drive, email and others. Let us know your needs and we’ll make it work.

• Can you tell me more about how you protect data?

  
• Deposited source code is encrypted in a single process when taking deposit. The encrypted source code is backed up at different locations around the world. The decryption keys are in our safes, which are inside a bank building. The codes only come out when a release event occurs.

• Can you provide us with a copy of the escrow agreement?

  
• Click here to access our free sample escrow agreement! Please keep in mind that the terms can be customized to suit your license agreement.

• Can I pay by invoice?

  
• Yes, you can. Please email [email protected] if you'd like to receive an invoice to start your subscription.

• What payment methods do you support?

  
• We support all mayor credit cards. Subscriptions are processed using Chargebee and payments are processed using Stripe. So you may see these names appear on your credit card statement.

• Will I get a VAT invoice?

  
• Yes, if you enter your VAT information during signing up you'll receive an invoice specifying the VAT amounts. All listed prices are excl. VAT.

• When does the escrow process start?

  
• After signing up for your plan you will receive onboarding information via email, that includes links to register your repositories and to add counter parties to them. We'll support you through the process to get all your code secured.

• Does Codekeeper have access to the content that's deposited under escrow?

  
• No, to ensure complete security and guarantee full integrity the deposited content is encrypted and stored in an automated process.

• Where is the code under escrow stored?

  
• We back up all encrypted escrow content at several undisclosed locations around the world. If you have regional data-storage restrictions we can accommodate those.

• In which countries do your operate?

  
• Our headquarters are located in The Netherlands, which provides us with an internationally acclaimed (location of the international courts) high legal standard. We service the world from this location.

• Do you offer data escrow services?

  
• Yes, we can provide escrow for your data and databases too. Due to the complexity of those setups we can only provide pricing after receiving information from you about the requirements. Engagements start at $199/month.

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