SaaS Escrow
next level protection for cloud-native applications

Frequently Asked Questions

• What is SaaS escrow?

  
• SaaS escrow is a service that protects companies that rely on third-party software applications by storing a copy of the source code, data, and other assets that make up the software application with Codekeeper as an escrow agent. This ensures that if the software vendor goes out of business or is unable to provide access to the software, the company that relies on the software can still access and use it.

• How does SaaS escrow work?

  
• SaaS escrow typically involves three parties; the software vendor, the company that relies on the software, and Codekeeper as the escrow agent. The vendor provides a copy of the software's source code, data, and other assets to us and we store it securely. If the vendor is unable to provide access to the software for any reason, the company that relies on the software can request access from us as per the escrow agreement.

• What are the benefits of using SaaS Escrow?

  
• Saas Escrow offers several benefits, including:
  • Protecting your hosting environment and third-party dependencies.
  • Ensuring full continuity of your critical SaaS applications.
  • Offering a central dashboard for easy management of all escrows.
  • Integrating seamlessly with developer workflows.
  • Providing the best-priced full continuity protection available.

• How much does SaaS escrow cost?

  
• SaaS Escrow pricing starts from $89 per month. For more details, you can explore our pricing options here.

• What are the supported integrations?

  
• We support over 50 popular developer platforms and integrations. You can view the list of available integrations here.

• How do I get started with SaaS Escrow?

  
• To get started with SaaS Escrow, you can book a demo with one of our experts or directly explore our pricing options here.

• How can I be sure that my software vendor will comply with the escrow agreement?

  
• Your escrow agreement includes provisions that outline the vendor's obligations and the consequences if they fail to comply with the agreement. As the escrow agent, we help mitigate any disputes and help ensure that the vendor complies with the terms of the agreement.

• What happens to my escrowed materials if Codekeeper goes out of business?

  
• Codekeeper has contingency plans in place to ensure that your escrowed materials remain accessible even in the event that our business is no longer operational.

How secure are the stored assets?



We operate within the ISO27001 security framework and our data centers have multiple certifications to ensure the highest level of security. Deposited assets are encrypted using AES256, ensuring the safety and confidentiality of your software assets.

Do you offer source code verification?



Absolutely! We offer three levels of automatic verification including Content, Activity, and SaaS verification.

What if I need manual verification of a source code deposit?



No problem. We offer two levels of manual verification. You can learn more by visiting our verification page.

Can I transfer my existing software escrow agreement to Codekeeper?



Absolutely! We are here to support your needs and will make sure your pre-existing agreement is up to date and implement any additional changes needed during the transfer stage.

Does Codekeeper have access to the content that’s deposited under escrow?



No. To ensure complete security and guarantee full integrity, the deposited materials are encrypted and stored in an automated process.

Does the beneficiary have access to the content deposited under escrow?



No. The beneficiary will never have direct access to the deposited materials and the information stored is only released if and when a release event is triggered and an investigation finds that there is cause for a release. The beneficiary can only view the repository URL and status if the beneficiary is a party to the agreement.

How are release events defined?



Criteria that constitute a release event are clearly outlined in the agreement under predefined release conditions. Examples of these might include breach of the license agreement, bankruptcy, or liquidation.

What happens in the event of a release?



In the event of a release, such as the provider's inability to support the software, a legal process will be triggered. Once the release conditions are met, the necessary assets will be made available to the beneficiary to ensure uninterrupted service and minimal downtime.

Show more questions + Show less questions -

If you have any other questions or need a custom solution, please feel free to contact our Customer Service team for assistance by sending an email to [email protected].