Software Escrow
securely store your software assets, ready for quick recovery

Frequently Asked Questions

• What is Software Escrow?

  
• Software Escrow is a service that securely stores software assets, such as source code, data, and other intellectual property, ensuring quick recovery in the event of a release event. It protects clients from risks associated with losing access to or support for their software, by depositing these assets with an independent third party.

• How does Software Escrow work?

  
• Software Escrow works by securely storing your software assets, including source code, data, documents, technology, designs, and credentials. In the event of a release event, such as the provider's inability to support the software, the assets will be made available to the beneficiary, allowing for quick recovery and minimal disruption to business operations.

• What are the benefits of using Software Escrow?

  
• Software Escrow offers several benefits, including:
  • Protecting your critical software assets
  • Ensuring quick recovery in case of a release event.
  • Providing a central dashboard for easy escrow management.
  • Integrating seamlessly with developer workflows.
  • Offering the most affordable escrow option available.

• How much does Software Escrow cost?

  
• Software Escrow pricing starts from $89 per month. For more details, you can explore our pricing options here.

• What are the supported integrations?

  
• We support over 50 popular developer platforms and integrations. You can view the list of available integrations here.

• How do I get started with Software Escrow?

  
• To get started with Software Escrow, you can book a demo with one of our experts or directly explore our pricing options here.

• How can I be sure that my software vendor will comply with the escrow agreement?

  
• Your escrow agreement includes provisions that outline the vendor's obligations and the consequences if they fail to comply with the agreement. As the escrow agent, we help mitigate any disputes and help ensure that the vendor complies with the terms of the agreement.

• What happens to my escrowed materials if Codekeeper goes out of business?

  
• Codekeeper has contingency plans in place to ensure that your escrowed materials remain accessible even in the event that our business is no longer operational.

How secure are the stored assets?



We operate within the ISO27001 security framework and our data centers have multiple certifications to ensure the highest level of security. Deposited assets are encrypted using AES256, ensuring the safety and confidentiality of your software assets.

Do you offer source code verification?



Absolutely! We offer three levels of automatic verification including Content, Activity, and SaaS verification.

What if I need manual verification of a source code deposit?



No problem. We offer two levels of manual verification. You can learn more by visiting our verification page.

Can I transfer my existing software escrow agreement to Codekeeper?



Absolutely! We are here to support your needs and will make sure your pre-existing agreement is up to date and implement any additional changes needed during the transfer stage.

Does Codekeeper have access to the content that’s deposited under escrow?



No. To ensure complete security and guarantee full integrity, the deposited materials are encrypted and stored in an automated process.

Does the beneficiary have access to the content deposited under escrow?



No. The beneficiary will never have direct access to the deposited materials and the information stored is only released if and when a release event is triggered and an investigation finds that there is cause for a release. The beneficiary can only view the repository URL and status if the beneficiary is a party to the agreement.

How are release events defined?



Criteria that constitute a release event are clearly outlined in the agreement under predefined release conditions. Examples of these might include breach of the license agreement, bankruptcy, or liquidation.

What happens in the event of a release?



In the event of a release, such as the provider's inability to support the software, a legal process will be triggered. Once the release conditions are met, the necessary assets will be made available to the beneficiary to ensure uninterrupted service and minimal downtime.

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If you have any other questions or need a custom solution, please feel free to contact our Customer Service team for assistance by sending an email to [email protected].