MTA Launches Emergency Rides for Disabled Users After Cyberattack Shuts Down Booking System

MTA launches emergency transit for mobility users after a cyberattack compromises paratransit bookings.

Aug 31, 2025

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The Maryland Transit Administration rolled out emergency transportation Friday for mobility device users after a cyberattack knocked out its paratransit booking system earlier this week. Riders needing urgent medical appointments can now call Hart to Heart at 443-573-2037 for rides, while others can use the Call-A-Ride service at 410-664-2030.

The cyberattack disrupted MTA's ability to schedule new Mobility paratransit trips, though existing bookings remain intact. Regular transit services like buses, subway, and light rail continue running normally, but riders lost real-time arrival information and call center access. MTA hasn't identified who's behind the attack.

Source: CBS News Baltimore

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