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What Is SaaS Escrow?
Discover what SaaS Escrow is and how it protects your full cloud environment when providers fail or discontinue service. Codekeeper holds complete copies of your source code, databases, and deployment infrastructure — automatically synced daily — so you can redeploy independently without losing any data. Book a free consultation today.
Transcript
  1. 00:01 These days, cloud applications run payroll, manage customers, and keep operations moving. Businesses find themselves relying more and more on services like these to keep their systems online. So, when access is lost for any reason, operations come to a drastic halt.
  2. 00:17 With SaaS Escrow, we protect the SaaS applications that run your business. We do this by holding complete copies of the components that make up your cloud infrastructure. As a user, if something were to ever happen to the software you depend on, you get access to those elements to rebuild the supporting SaaS services with all the data intact. And as a vendor, it signals to potential clients that you’re a safe and compliant choice, which helps you close more deals and build longer-lasting relationships.
  3. 00:43 Here's a breakdown of how that process works.
  4. 00:47 Step one: The cloud provider and their client discuss which cloud applications and software assets are critical to the client’s operations. Together they map out what would need protecting to ensure service continuity — typically source code, documentation, data, deployment infrastructure, and credentials.
  5. 01:05 Step two: All parties sign a legal escrow agreement with a neutral third party, like Codekeeper, to lock in the terms of the arrangement. This agreement specifies exactly when and how the deposited materials will be released to the client and what they’re allowed to do with it. Those conditions typically cover service discontinuation, business closure, or the end of a software relationship, but custom parameters can be added.
  6. 01:29 Step three: The cloud provider deposits the full application environment into Codekeeper's secure vault — source code, databases, deployment infrastructure, and anything else stipulated in the agreement. It basically comes down to every element needed to rebuild and run the application from scratch.
  7. 01:47 Step four: Codekeeper holds the materials secure and fully encrypted in a vault, locked until a release event is confirmed. Within the vault, Codekeeper keeps all deposits current with automated daily syncs, pulling updates directly from the provider's cloud environment through over 50 supported integrations.
  8. 02:04 Step five: When a release event occurs, we review it against the agreement to confirm the conditions are met. Then, with all the materials at their disposal, the client has everything needed to get their cloud systems back online. It’s as simple as that; your SaaS is backed up. You redeploy it when you need to. And you never lose service.
  9. 02:23 SaaS Escrow effectively guards cloud applications against software failure and service discontinuation. It builds operational resilience by ensuring your systems don't suffer during disruptions, which is crucial for customer retention. That's why regulators under DORA, NIS2, and ISO frameworks specifically require documented continuity measures.
  10. 02:43 If cloud applications run your business, SaaS Escrow is the right decision. Talk to our escrow specialists today about building resilience into your systems.
  11. 02:53 Codekeeper — Software Resilience.

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