How it works
How cancellation works
Ending an escrow and closing your account are two different things. Here's the path for each.
Which situation are you in?
Two simple choices. Pick the one that matches, then follow the numbered steps.
Ending an escrow
A live escrow is you, the beneficiary, and Codekeeper. One side cannot pull protection out from under the other.
Tell us in writing
Start a Change request in the app, or email support@codekeeper.co. Written notice is how this starts.
The beneficiary signs off
Escrow exists to protect them. Ending it without their approval would defeat the purpose.
We check the request
Codekeeper validates every termination before it proceeds.
A three-month notice runs
Legal issues don't show up on a product-sprint clock; this window is so problems can surface, everyone stays protected, and it ends in compliance.
The three-month notice starts when the parties confirm. If your escrow agreement says something different, that agreement wins.
Closing the account
Codekeeper is a platform. You can run more than one escrow on the same account. Ending one escrow is like deleting a file in Microsoft 365: the account is still there. If you want the subscription off, you cancel that separately — we do not assume you are done. If a live escrow is open, end that first. After the parties confirm, a three-month notice runs, and then the subscription can close.
Start a Change request
Log in and submit one in your account. That is how we know you want the subscription off.
We check the request
Every cancellation is validated before it proceeds.
Billing runs to the period end
You stay billed through the current period. Unused time is not refunded.
Subscriptions renew for the same period unless you tell us at least 30 days before it ends that you do not want that — standard for legal services.
How to start
Log in and submit a Change request. Or email support@codekeeper.co with the account name and “termination” in the subject. If a complete request is stuck, ask for a named person.
Email supportQuestions about the path? We can walk through it with you.
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