Freedom Mobile Hit by Data Breach Affecting Customer Personal Information

Freedom Mobile reports data breach; hackers accessed personal info via compromised subcontractor credentials. No network operations affected.

By Content Team

Dec 27, 2025

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Freedom Mobile disclosed a data breach on October 23 after hackers gained access to customer accounts through a compromised subcontractor's credentials. The attackers accessed the company's customer management platform and obtained personal information including names, addresses, phone numbers, birth dates, and account numbers for a "limited number" of customers.

The Canadian telecom provider, which serves over 3.5 million subscribers, quickly blocked suspicious accounts and IP addresses. Freedom Mobile confirmed this wasn't a ransomware attack and that their network operations remained unaffected. The company hasn't revealed how many customers were impacted or identified the attackers.

This marks Freedom Mobile's second public data breach, following a 2019 incident involving 15,000 customers.

Source: SecurityWeek

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